FAQ - Frequently Asked Questions

FAQs for If You Are a Donor

  • How can I donate to a fundraiser?

    Once you hit the ‘Donate Now’ button on the fundraiser page, you will find information about both online and offline payment options. On Impact Guru, you can donate online by using any debit or credit card or by using one of many payment wallets. Our offline payment options include cheque and cash pickup.

  • I just donated to a fundraiser, what else can I do to help?

    You can also share the fundraiser page on Facebook, Twitter and LinkedIn. If you are accessing the fundraiser on mobile, you can also share it on WhatsApp. Alternatively, you could also create a support fundraiser to raise additional funds from your network and spread more awareness about the cause. All donations to your support fundraiser will go directly to the primary fundraiser, whose cause you support ardently.

  • Is my donation amount publicly displayed?

    Your name and donation amount will be displayed on the fundraiser story page. Alternatively, Impact Guru also allows you to donate anonymously.

  • Can I contribute to a single fundraiser multiple times?

    You may contribute to a single fundraiser as many times as you like.

  • I have questions about a fundraiser, whom may I ask?

    Please connect with us on Phone : 18001020380 or Email : [email protected].

  • How do I know the creator of a fundraiser is who they claim they are?

    We have a strict due diligence process before we assign a fundraiser as IG approved, so you can donate to them without any worry. Fundraisers that are not IG approved will display a pop-up at the top of your screen when you view them.

    Fundraisers are approved on Impact Guru, only after verifying the identity of the campaigner.

  • Who is responsible for fulfilling the rewards of a fundraiser?

    The campaigner alone is responsible for fulfilling the rewards promised. On Impact Guru, the campaigner activates the fundraiser page and does everything required to maximise funds raised. It includes fundraiser creation, setting fundraising goal, reaching out to potential donors through social media and word of mouth, sharing regular updates, giving them rewards etc.

    Impact Guru is not responsible for carrying out any reward related obligations.

  • Is my donation tax deductible?

    On Impact Guru, any donation to an Indian NGO is tax deductible. We provide an instant 80G tax exemption certificate to our Indian donors on donations to Indian NGOs where it is clearly written that Tax Benefits are available.

  • Can I donate to fundraisers from an international card?

    We accept donations from all international cards.

  • Can I request for a refund of my donation on Impact Guru?

    Most of our fundraisers cater to medical patients who are in urgent need of funds. Therefore, we request all donors to form their own judgment and be sure of their donation before making a payment. To ensure our campaigners don’t lose out on funds,  we don't encourage or entertain refund requests.

    However, we do want to provide a safe giving environment to our donor community and help resolve any potential donation issues.  Impact Guru refunds donations only under special circumstances, based on internal discussions and assessments. Please note that the final decision to refund a donation rests with the Impact Guru management only.

  • Will I receive a full refund?

    In the case where our management has approved a refund request for a donor, we will be deducting a payment gateway fee of 3% + GST (@ 18%) for all Indian (INR) donations and 3% + 0.30$ for all Foreign (USD) donations.

  • Why is Impact Guru deducting a transaction fee while processing my refund?

    Once any donation is made, Impact Guru is liable to pay the payment gateway fees of 3% fee + GST (@ 18%) for INR and 3% + 0.30$ per transaction for USD. Even in the case of a refund, the payment gateway charge stands and thus has to be deducted from the refunded amount.

  • What are the various payment methods offered by Impact Guru?

    To ensure you don’t miss out on any potential donor, we have integrated multiple payment options to facilitate a smooth transaction. Donors to your fundraiser can pay through the following options:

    • Paypal

    • All credit cards including VISA, Mastercard, American Express, Discover, Maestro

    • All debit cards including VISA, Mastercard, Rupay

    • Netbanking

    • All major wallets - PayTM, Freecharge, Ola Money etc.

    • NEFT/RTGS/IMPS transfers

    • UPI

  • I want to make a donation through NEFT/RTGS/IMPS, what should I do?

    To provide you with more options to donate, we have set up a unique Impact Guru Campaigner Account for the campaigner where you can directly transfer funds through such payments modes. This account is linked to the campaigner’s fundraiser and your contribution will be added to the fundraiser within 30 minutes of your successful transaction. You can find details of the campaigner’s Virtual Private Account on their fundraiser page.

    After your transaction is complete, please visit https //www.impactguru.com/payments and select Bank Transfer/UPI to receive an acknowledgement of your donation.

  • How can I donate through UPI?

    You can use the unique UPI handle on the fundraiser page of the campaigner to donate through UPI.  After your transaction is complete, please visit https //www.impactguru.com/payments and select Bank Transfer or UPI to receive an acknowledgement of your donation.

  • How will my NEFT/RTGS/IMPS and UPI transfer reach the campaigner?

    Just like other payment methods, your contribution will be added directly to the amount raised on their fundraiser within 30 minutes of your transaction and it will be disbursed to the campaigner upon their request as is the case with any alternative payment method.

  • How can I donate through PayTM?

    You can contribute faster through your PayTM wallet by scanning the QR code on the fundraiser page or by selecting the wallet from various other payment options during the online payment process. Once the transfer is completed, please visit: https //www.impactguru.com/payments and select PayTM to receive an acknowledgement of your donation.

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