FAQ - Frequently Asked Questions

FAQs for Ending a Fundraiser.

  • How can I stop/end my fundraiser?

    If you request your fundraiser be stopped or be brought to an end, our team will disable the option to donate on your fundraiser. Your fundraiser page will still be available to view, however no contributions will come in.
    Our team usually ends the fundraiser once the goal and the need of the fundraising is met, or the funds are no longer required due to various reasons or even at the request of the campaigner itself.
    To stop your fundraiser, please reach out to your relationship manager or email us at [email protected].
    Please note: Fundraisers that have been ended or stopped cannot start accepting funds again

  • Why has my fundraiser been stopped?

    Sometimes, our team can end or stop a fundraiser due to some of the reasons below:

    • Your allotted time of 90 days has ended and you haven’t extended the time on your fundraiser. Each fundraiser only runs for 90 days beyond which if you don’t request an extension, it could be stopped.
    • KYC documents have not been submitted to our team
    • We suspect or have proof of your fundraiser being misleading or fraudulent
    • Our team is unable to contact you for any further steps. They try to contact you at least 3 times before a decision is taken to end your fundraiser.

    Our team follows a diligent follow up process with our campaigners via call, email and WhatsApp. To ensure that all legal and process driven formalities are met, our relationship managers follow up with our campaigners. However your acknowledgement is necessary at every step without which our systems automatically disable the fundraiser.
    If you would like to start fundraising again, please write to us at [email protected] or call us at 18001020380

  • What happens to a fundraiser after it has ended?

    After your fundraiser has ended, donations to your cause will be disabled by our system. However, if you do need to start a fundraiser again, you can either get in touch with your Relationship Manager or click here.

  • Can I end my fundraiser even if I haven’t met my goal amount?

    If you need your fundraiser stopped even before you have met your goal amount, you can connect with our relationship manager. If you request your fundraiser be stopped or be brought to an end, our team will disable the option to donate on your fundraiser. Your fundraiser page will still be available to view, however no contributions will come in.

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